Make a Loom Replacement
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Brian Pappalardo
Would love to provide to my clients to send support requests with the context we need!
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Stuart Gelin
I agree this would be fantastically useful. Not sure how whitelabeling would work. Probably needs to involve a chrome extension (and extensions for other browser engines- webkit, gecko) but those could be at least grey labeled and maybe an addon for a white labeled extension like the app and zapier addons
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Aaron DeBenedetto P
YESSS. This would be awesome. I looked into a third-party option, but the integration would have been garbage.
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Brian Del Terzo
Seems out of scope for a CRM, but if anyone can do it, GHL can! Interesting suggestion. You've got my support :)
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Brian Pappalardo
Brian Del Terzo I’d agree that it would be out of scope for a CRM company like HubSpot. Buuuuuut because of our SaaS, we’re receiving tons of support requests that are pretty vague… “payments don’t work” or whatever. We have to go back and forth through email or jump on a call to figure out what they’re even talking about. If we had a loom type feature built in, we could make that a required part of the support request process without asking them to get yet another software for their team. So I see it less of a CRM feature and more of an agency management/support feature. Either way, appreciate the support!
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Brian Del Terzo
Brian Pappalardo - I get it, and I love it. It would be even better for our own support inquiries since right now we have to manage our own independent loom account when communicating with support and tickets.
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Alex Zalamov
Zoom includes "Clips" which is like Loom if anyone you already have Zoom
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Whitney Wilde
100% Yes!
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Adam Campbell
Yes please! This would be a great niche for High Level to explore