Allow Access Until End of Paid Subscription Period
M
Mina Steppyz
Currently, when you create a monthly or yearly subscription for a product, if a customer cancels their subscription before the renewal date, their access is revoked immediately.
This behavior is unusual compared to most other platforms. Typically, if a customer signs up on the 30th and cancels on the 17th, they would still retain access until the 29th, the end of their paid subscription period.
With the current setup, if someone subscribes on the 30th and cancels on the 10th, they instantly lose access, even though they have paid for a full month.
This can lead to frustration, refund requests (for the unused days), and potentially negative reviews !!!
It would be much better to allow cancellations that only take effect at the end of the current billing cycle, ensuring customers get what they paid for and have a smoother user experience.
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