Alternative to Yext, like BrightLocal
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Hans Eisenman
If a customer cancels their Yext, all their listings REVERT to their prior state. I can't honorably sell a service like that, especially when they don't make that clear. BrightLocal is a competitor of Yext that let's you keep the changes that were made. It would be great if Yext had some competition on the HL platform so they tighten up their offering.
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Richa Jindal
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Hi Hans and Mark,
Thank you for sharing your concerns. I understand how important it is to feel confident in the service you're offering.
To clarify, Yext does not send old data or revert listings when a client cancels their service. We have a specific process in place, and the listings remain unchanged from the latest data submitted. You can refer to this https://help.yext.com/hc/en-us/articles/360030666932-What-Happens-After-Opting-Out-Listings-in-Yext for a detailed explanation of what happens upon cancellation.
We appreciate your feedback and will continue to evaluate ways to improve our offerings. Please let me know if there are additional questions, thanks!
Best regards,
Richa Jindal
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Mark Hoffman
I use BrightLocal as well and knowing that about Yext is a bit disappointing.
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Kevin Annala
Mark Hoffmani isn't true at all