J
Jakin Harper
No client knows what their SMS daily limits - or if hitting SEND one more time will RESTRICT their account.
This is especially painful if the location is sending a campaign.
RECOMMENDATION
  • 1: Warn the user that the action is above their current tier. Recommend they reach out to the agency or schedule over longer period of time.
  • 2: Quietly notify the Agency so they can PROACTIVELY help the user.
Check out this scenario.
*Keep in mind, this follows all best practices GHL provides in SMS v2 ramp up model for every. single. level.
WHO
  • 2 year client w/ 200 contacts
  • Sms usage 10-60% daily limit
WHAT
  • Big yearly event coming up, so they create a campaign
  • NO WARNING that hitting send will send them to temporary jail
  • 24hr RESTRICTION & WARNING EMAIL FROM GHL
  • GHL DND'd 100 accounts
  • Agency needs to quickly react to client
  • Agency needs to upgrade SMS Tier
  • Agency needs un-DND the contacts that were blocked from this specific campaign (good luck)
  • Agency needs to coordinate with Client to identify contacts and resend the failed 100 sms texts
WHY
  • No really... why?!
The current ramp up model LITERALLY makes you hit a 24hr ban before you can use the next tier, potentially requires a ton of hand-holding from the agency, and has clients loose faith in this platform.
This idea ALSO rocks. I'd hope for both, but prefer Kalel V's suggestion.
Honorable mention: https://ideas.gohighlevel.com/lcphonesystem/p/sms-monthly-limits