Call Transcriptions | Voters

Call Transcriptions

complete

Selwa Lukoskie

Would love to call transcription added to the call report. CallRail has this feature, and it really helps save time when listening to calls and marking them as qualified, because you can see the auto-transcribed text of each call.

April 28, 2022

Peyman Rajaei

Hi there, as I see this is completed I was wondering if this is also working with the Twilio integration on GHL as we need specific numbers which are only available through Twilio for us

Brian Pappalardo

Can we get an option to not redact names and numbers?

Prince Bhanwra

Hi, its not working for me. Options are not visible in my account

Shubham Gupta

Prince Bhanwra This is only available for customer who are on LC Phone System.

Prince Bhanwra

Shubham Gupta do you have any idea when it would be available for Twilio as well?

For us we cannot use LC Phone System, since phone numbers are not available in system for our country - Belgium. So we have no other option but to use Twilio.

Shubham Gupta

Prince Bhanwra Not in near future, but you can get your Belgium number moved under LC and start using it.

Ronak Jindal can help you with that if need be.the

Prince Bhanwra

Shubham Gupta Ronak Jindal how to move number under LC?

Is it possible to have automation/webhook in Highlevel to push it from Twilio? Twilio already have this feature, also automation to send transcription via webhook. SoI'm looking forward to have automation on GHL to push that data in customer history under Conversations when data/inbound webhook is called from Twilio.

Ronak Jindal

Prince Bhanwra that's an interesting way to solve the transcription problem. While we explore that, I request you to consider moving your number to our phone system to solve this for now.

Refer to this article, specifically point 8 under FAQs for steps: https://help.gohighlevel.com/support/solutions/articles/48001204027-how-do-i-migrate-my-agency-and-sub-account-over-to-lc-phone-

Ulrich

We really need call transcriptions to work with other languages than English.
When I use call transcription with Danish language, then the transcription is gibberish...totally useless.
Thank you

Shubham Gupta

marked this post as

complete

Jacob Miller

Shubham Gupta I don't see where to enable this in the phone setting advanced tab?! Oh wait I have Twilio not LC Phone. Will this ever be available for Twilio users or will I need to switch to LC Phone?

Shubham Gupta

Jacob Miller I think you are using Twilio and not LC Phone System, that is why.

This is only live for LC sub-accounts.

Jacob Miller

Shubham Gupta Are there any plans to make it available to Twilio people?

Jacob Miller

Shubham Gupta And how hard would it be to migrate to a LC system for my sub-account?

Shubham Gupta

marked this post as

closed

Call Transcription is Live - https://ideas.gohighlevel.com/changelog/call-transcriptions-and-other-enhancements

Ehab G

Shubham Gupta will it be integrated into Automation to trigger actions of the transcript ?

Shubham Gupta

Ehab G Not planned as of now, but definitely yes in future.

Brennan Morrow

So thankful for this feature. We do need to get the redacted names fix, all my clients are returning that complant.

Lawrence Belland

Why would you offer call transcription only to redact the name and phone number? Which service does that? None. EVERY transcription service from the beginning of time includes the caller's name and phone number. It's absurd to redact the caller in the transcription.

Nate Lasko

@everyone why would this not be allowed in IVR calls? I had my clients switch over to the GHL IVR specifically so that calls could be recorded and now they cant have the transcription included? WTF???!!

Pedro Ferri

We need this ASAP, please, here in Brazil we engage with clients with voice-note. I can't migrate my clients to Go High Level if we don't have this feature!

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