Call flow features similar to CallRail | LC Phone System

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Call flow features similar to CallRail

Marina Vaamonde

CallRail example: https://www.screencast.com/t/T3uAw9j0x

Have the ability to create a separate call flow for every phone number.

Some items include:

Greeting - Play greeting to the caller - https://www.screencast.com/t/ECJtorW4K
Simulcall - Ring multiple phones at once - https://www.screencast.com/t/vv6bKYjXaCf
Voicemail - if no answer, allowing specific voicemail message to play (not allow for voicemail of where the call is being forwarded to pickup) Play a specific voicemail with a robot-like voice for each phone number
Round Robin - Call distribution https://www.screencast.com/t/kEBGEPAYPp5A
Menu Options - Have a interactive phone menu https://www.screencast.com/t/7JfHlLMAD
Call Routing based on date and time - https://www.screencast.com/t/nT9cnisH3M4c
Call Routing based on custom criteria and geo-routing
Triggers for missed call and voicemail recording from inside HL dashboard

HIGHLVL-I-384

May 19, 2019

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Brandon S

Any updates on when these features will be available?

Ulani Fisher

any update on #5

Greg Hadley

gohighlevel team: "we develop based on what get's the most votes!"

real life:

John Grattan

Any update on #6 call routing based on date/time? Clients always ask for this.

Blake Petipas

John Grattan: Because of the call routing problem every user in each account we have can't have their cell phone in there. So we spend what seems like hrs every month helping clients get their 2factor to work cause they can't get a text to their cell with the number. the 2fact sent to email always goes to spam for people and they aren't the most tech literate...so you know how that goes.

Junaid Syed

It would b nice to have something similar to CallRail. At least when someone calls, more than one phone should ring such as Simulcall and or Round Robin since if a call comes to a business and it is being answered and at the same time another call comes from another customer, how will this call be answered. Missed call or call back is not a good option and in reality once call is missed, that business is lost. Any suggestions on how this could be achieved. Thanks

John Mecham

this is essentially asking GHL to go down the road of a full-featured phone system. Could be cool --- but is a very big ask

Greg Hadley

John Mecham: I feel like call routing would be simple to add to workflows.

Greg Hadley

This should be under Planned Q2-2022 for sureee

Suresh Babu Sakthi

marked this post as

open

Jerome Romero

Call routing based on date and time is a big deal! Please make this possible. Thanks.

John Grattan

Jerome Romero: +1

Derek Johnson

Yesssssss....

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