Call routing - Being able to select specific times to route calls from one line to another | Voters

Call routing - Being able to select specific times to route calls from one line to another

under review

DEAN HAWE

A client asked me if it was possible to have the number routed to the office during business hours so that those who had the most updated schedule could schedule appointments and then after non-business hours have the calls routed to a 24-hour call line

HIGHLVL-I-750

October 26, 2019

richard peoples

We need to have a team queue for inbound callers based on coverage times. For example, caller selects respective option then if no one is available, they remain in queue until someone is and then routed accordingly based upon rules. As of now, when caller selects option they can only be routed to one user and if that user isn't available then call terminates to voicemail or text. Please help.

mike jones

richard peoples Hello Richard. I got something for you. I'm about to post it into the group.

Isaiah Spencer

Yes, we need this functionality! Enable call forwarding rules based on time of day. Better yet enable call forwarding to particular numbers based on all kinds of factors through conditional steps in workflows.

mike jones

I'd recommend getting an actual enterprise business phone system to accomplish this properly, even when they do get this done, you can guarantee it's going to take a while before they work out the kinks. We've had this operational for three years now. Custom advanced dialing interface and connect to any void provider that you'd like Let us know if you have any questions and if we can help you.

Ryan Robbins

100% need this asap. Multiple clients need this.

Lamarr Green

I would love for my VA to be able to transfer calls to me

Keith Besherse

Shivam HighLevel, 
What happens if two workflows are triggered by the same inbound call? Does the call get dropped if one of the workflows terminates due to failing an If/Else? 
We have the ability to pass a contact to a different workflow. If a call is in progress will the call be dropped due to the workflow termination or will the call continue in the new workflow?
Core Platform, Sales & Marketing

Zachary Tucker

Ideally, GHL has the following capability:

I do NOT want a contact to be added to a specific workflow UNLESS it is during a specific time of day/week. For example, I only want a contact to enter a specific workflow if they call/text outside of business hours (Business hours are 8 AM - 5 PM, Monday - Friday). If they call/text within business hours, they should NOT be added to this workflow.

Ronak Jindal

marked this post as

under review

Nate Lasko

I did this in our IVR system and it seems to be working by checking to see what the current hour is and comparing it to our business hours and that I believe has worked so far. We are only one day into testing though so lol

Keith Besherse

Nate Lasko Hi Nate. Thanks for sharing. Is it still working well?

Nate Lasko

Keith Besherse hey buddy yes as far as i know after 5pm i think the calls all grt routed to the reception voicemail. Cant wait for GHL to rollout their Ai Voicebots. Thats a huge value!

Emmanuel Reynoso

Nate Lasko how do you get the "current hour" option to show up?

Isaiah Spencer

Nate Lasko yes, but this is only in IVR. Not in direct forwarding without an IVR system.

Anthony Ricciardo

Hello, I would really appreciate some support by voting for this idea: https://ideas.gohighlevel.com/automations/p/new-contacts-followers-almost-usless

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