216
Call flow features similar to CallRail
M
Marina Vaamonde
CallRail example: https://www.screencast.com/t/T3uAw9j0x
Have the ability to create a separate call flow for every phone number.
Some items include:
- Greeting - Play greeting to the caller - https://www.screencast.com/t/ECJtorW4K
- Simulcall - Ring multiple phones at once - https://www.screencast.com/t/vv6bKYjXaCf
- Voicemail - if no answer, allowing specific voicemail message to play (not allow for voicemail of where the call is being forwarded to pickup) Play a specific voicemail with a robot-like voice for each phone number
- Round Robin - Call distribution https://www.screencast.com/t/kEBGEPAYPp5A
- Menu Options - Have a interactive phone menu https://www.screencast.com/t/7JfHlLMAD
- Call Routing based on date and time - https://www.screencast.com/t/nT9cnisH3M4c
- Call Routing based on custom criteria and geo-routing
- Triggers for missed call and voicemail recording from inside HL dashboard
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B
Brandon S
Any updates on when these features will be available?
U
Ulani Fisher
any update on #5
G
Greg Hadley
gohighlevel team: "we develop based on what get's the most votes!"
real life:
J
John Grattan
Any update on #6 call routing based on date/time? Clients always ask for this.
B
Blake Petipas
John Grattan: Because of the call routing problem every user in each account we have can't have their cell phone in there. So we spend what seems like hrs every month helping clients get their 2factor to work cause they can't get a text to their cell with the number. the 2fact sent to email always goes to spam for people and they aren't the most tech literate...so you know how that goes.
J
Junaid Syed
It would b nice to have something similar to CallRail. At least when someone calls, more than one phone should ring such as Simulcall and or Round Robin since if a call comes to a business and it is being answered and at the same time another call comes from another customer, how will this call be answered. Missed call or call back is not a good option and in reality once call is missed, that business is lost. Any suggestions on how this could be achieved. Thanks
J
John Mecham
this is essentially asking GHL to go down the road of a full-featured phone system. Could be cool --- but is a very big ask
G
Greg Hadley
John Mecham: I feel like call routing would be simple to add to workflows.
G
Greg Hadley
This should be under Planned Q2-2022 for sureee
S
Suresh Babu Sakthi
open
J
Jerome Romero
Call routing based on date and time is a big deal! Please make this possible. Thanks.
J
John Grattan
Jerome Romero: +1
D
Derek Johnson
Yesssssss....
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