Resubscribe for LC Email | Voters

Resubscribe for LC Email

under review

Chase Crawford

We need a way for contacts to resubscribe to our email list if they unsubscribe via the new LC email unsubscribe link.
This will be useful for agencies so we can test the unsubscribe link and resubscribe after testing.
It will also be useful to give contacts who unsubscribe the option to resubscribe in case it was an accident or if they change their mind.
There could be an option to resubscribe given immediately after someone unsubscribes. This is a very common way to do it. There should also be another way to do it if the contact wants to be resubscribed and no longer has access to the email.

December 27, 2022

Alysson Tesoro

Adding a real-world impact data point and a vote. We're a direct-care medical practice. 
After enabling Preference Management, ~700 of our contacts are stuck unsubscribed from everything (DND shows disabled), and ~1,000 people who just opted in for our event can't reliably receive their access details — including patients who paid us and aren't getting their portal logins. 
Re-opt-in is the core gap: when someone re-submits a form or buys from us, that consent doesn't restore their email eligibility, so we can't honor what they signed up for. 
Support reproduced it live and escalated to dev (ticket #82465). 
This was promised for Q1 and it's late June. Please prioritize contact-initiated re-opt-in (form / purchase / portal) and the bulk re-opt-in workflow action that's already been mentioned as planned.

Lauren Scalf

WHY IS THIS STILL NOT WORKING!!!! GHL YOU SAID THIS WOULD ROLL OUT Q1 AND HERE WE ARE IN Q2 NOW AND IT'S STILL NOT WORKING. WTF IS THE GD PROBLEM?

Lauren Scalf

This needs to be done asap idk why this is taking so long r what the hold up is. The whole roll out of this change has been an effing disaster.

Alberto Bos

Update on this please? Right now, this support article will no longer work because the snippet below the reason/choices is not there anymore.
https://help.gohighlevel.com/support/solutions/articles/155000002948-how-to-resubscribe-after-unsubscribing-from-an-email-list
That makes all the leads who unsubscribe don't get any way to resubscribe back in.

Kerry Moorse

Currently members unsubscribe, sign up to new opt-ins and can't get those emails. We need them to be resubscribed if they opt back in on any form.

Alex Stein

Please. Need this asap to resub test emaill.

LincUp team

The problem is that the unsubscribe link is fixed and cannot be set by the user. If we can create own unsubscribe page and set an unsubscribe link, we can remove the recipient from the email campaign by deleting the tag from the workflow, solving the problem of forced DND.
Also, even if we are sending out multiple email newsletters, we will be able to unsubscribe from specific ones.
We receive inquiries about this issue from clients frequently, and it is a real headache, so we hope that it will be improved as soon as possible.

Nikhil Vaish

There should be an automatic email after someone "unsubscribes" to confirm the action BUT also give them the option to "Resubscribe" if they did it accidentally.

Natasha Roberson

YES! was just trying to figure this out

Thriving Team

Any update?

→