Forward inbound emails to GHL...
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Ariel Green
Hi. I am new to GoHighLevel having just left HubSpot. I'm not an agency, I'm just using GHL as a CRM for my own construction company as I found it powerful during the trial. I have my staff email configured with SMTP, so marketing emails and form-fill replies in the conversations tab come from an address like "staffname@company.com". How can I setup inbound forwarding so emails sent to my existing @company email address are forwarded to the CRM? In Hubspot, this was easy as there was an inbound forwarding address that I could add to my user profiles in my email provider admin panel. I'd like my staff to do as much communication within the CRM as possible. As we already have an established reputation with our current email provider, I am not interested in moving over to something like Mailgun or LC...
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Gerhard Laubscher
Absolute madness that this doesn't exist.
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Adam Haworth
Did you figure this out. I seem to be unable to even after talking to GHL support. Seems to be a massive missing feature.
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Ariel Green
Adam Haworth Unfortunately there seems to be no work around. I have had to create an SOP for my staff for manually importing any leads that aren't directly attributed to a GHL form.
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Adam Haworth
Ariel Green Thanks for the update. Shame, it seems to be such an essential basic feature.
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Belle Niba
Adam Haworth it's been a pain for us as well so we still use Hubspot and GHL