Specify Page for Social Media Direct Message Trigger in Automations
L
Luis Arturo
While creating an automation using the Customer Reply trigger for Instagram or Facebook messages, there is no option to specify the originating page. Filters or If/Else conditions also do not provide a way to route based on the source page.
When using triggers such as Facebook Lead Form or Instagram Lead Form, it is possible to specify the originating page. This functionality does not extend to direct message (DM) triggers.
Log In
S
Sales & Marketing
Merged in a post:
Differentiate from which Instagram account and Facebook account each lead comes
E
Elber Estevez
We can connect multiple Instagram and Facebook accounts into the same sub-account, but we can't know exactly which account the leads are coming from.
S
Sales & Marketing
Merged in a post:
I have multiple pages connected to GHL but in workflow you cannot filter the source of the message. If you have different agent assign for each page you have no way to assign the leads/message automatically.
N
Norman Elevencione
Photo Viewer
View photos in a modal
S
Sales & Marketing
Merged in a post:
Hello! I need to select which fanpage the message came from in the "Customer replied/ Replied channel"
F
Felipe Quezada
I have multiple fan pages and each fan page belongs to a sales person. So If a customer send a messages to "X" fan page i want to assign that message to "X" user only. Thank you
E
Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
Running into this all the time with clients who have multiple locations. We end up having to ask leads which location they're messaging, which is awkward.
E
Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
Yeah we need this. Managing multiple client pages gets messy when all DM triggers fire the same automation. Having to create separate locations just for page routing is such a workaround.
E
Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
This drives me crazy too. We have clients with multiple locations and each has their own FB page, but there's no clean way to route the conversations automatically. Currently doing it manually which is a mess.
E
Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
Same issue here with multiple client pages. Right now we have to manually check which page got the message and assign it. Auto-assignment based on the source page would save so much time.
D
Douglas Batista
Important!
D
Davit Kikvadze
We need this
L
Luis Arturo
I have this post active regarding this issue:
Please vote.
Load More
→