We have a customer card that every time we chat with her it picks up her IG name, and since she used a cursive font, it believes she does not exist and creates a new one. So we need to convert her name from cursive to ASCII and for it to format it correctly. Here's her first name as it appears (𝓒𝓸𝓾𝓻𝓽𝓷𝓮𝔂)