UNCOMPLIANT E-SIGNATURES
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Brady Bell
The e-signature platform doesn't meet the minimum consent requirements for the USA e-signature act. It is missing many things. I tried reaching out to support, and it wasn't addressed. We need a way to either adjust the e-sign consent language (like how we can edit it in forms/surveys) or bring it up to minimum guidelines.
Until this is resolved, none of the e-signatures you're getting are compliant in the USA, especially if you're using the platform for banking-related documents.
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Brady Bell
The consent captured when a user clicks sign is missing literally EVERYTHING the E-Sign Act requires! Where's the disclosure about your right to get paper copies? Your right to withdraw consent? How to request paper documents? Hardware/software requirements? The scope of what you're consenting to?
Section 101(c)(1)(B) of the E-Sign Act specifically requires ALL of these disclosures BEFORE getting consent, meaning before the document is even SHOWN. This tiny disclaimer about "signature equals handwritten" doesn't even come close to meeting federal requirements.
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Brady Bell
I'm losing clients over this in the mortgage space. So frustrating that high level won't take this seriously!
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Jeff Brodie
Brady Bell there is a Under review where this comment should be. I am not sure they are amalgamating all of the context relevant comments.
See https://ideas.gohighlevel.com/documents-contracts/p/e-signature-docs-i-assume-hellosign-api When GHL starts putting things under review they need to account for all of the necessary requirements.
I hope this helps GHL meet the esignature requirements.
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Jeff Brodie
The document signing needs proof of who signed:
Capture Device Name, Device ID, Device IP Address etc. The information which normally appears on e-signature documents to enforce and prove point of origin of the signer. Especially when one chooses to use Simple text vs a manual signature. Adopting sign by Text and not a signature is not a viable nor enforceable option with the all of the collateral Proof of where, when, how and by who (Device identity). Great effort to include e-signature.
The Form fill area should flip to landscape on my mobile device when filling the signature in. (Maybe a Fill on Mobile QR code... then esig uploaded.)
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Brady Bell
Jeff Brodie+1 to all of this.