Fix bugs in the login process for new customers in SaaS mode
S
Sheryll Chua
We've been receiving feedback from new trial customers who signed up through Stripe regarding login difficulties. Upon investigation, we've identified three significant issues hindering their initial login experience:
- Upon clicking the activation email's Login button, customers are briefly shown the Set Password screen before being redirected to the login screen. This doesn't give them enough time to set a new password.
- Loading time is notably sluggish, creating frustration for new users.
- Upon entering the verification code and initiating login, customers are momentarily led to believe they've successfully logged in to the CRM, only to be redirected back to the verification screen. This cycle confuses users, leading them to attempt code confirmation repeatedly, only to receive an error message indicating the code has already been used.
These issues are very crucial as it creates an impression that the system is unreliable and deter trial customers from continuing with their subscriptions.