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integrate true 2 way email sync with Gmail / Google Workspace and Outlook 365
in progress
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Henri Schauffler
A number of the better CRM out there have this. For example, Nimble and HubSpot CRM. If you email someone from the CRM, it actually send from that email program (Gmail or Outlook). Hence, it is recorded there. Likewise, if you send from the email program, it is also shown in the CRM, and tied to the contact record as well. This is true 2 way sync. It is very, very helpful. Mainly, no correspondence is ever missed!
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B
Brian Smith
O
Owen Fulcher
I'm currently working to jerryrig a solution to problems that keep coming up for one of my clients because this isn't a feature right now. IT would be super helpful with cc'ing as well. PLEASE add this!
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Jan Rautenbach
This is essential to use GHL as a proper CRM by clients
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Nagui Bihelek
OMG! Yes. I would add that because campaigns are typical large volumes of emails, and individual messages to contacts are not. Like other systems the two need to be handled differently.
For example: An email to a contact needs to go from each user's own email account, so when people reply they see these in their desktop email app.
However, a campaign maybe sent out via LC or Sendgrid and this has ability to specify a Sent from and Reply to which could be different.
Lastly, I just got caught (we're new to GHL) where someone cancelled an appointment and when I called them they were rather surprised. It's because the email reply and cancellation went into GHL rather than my email account.
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Gianluca Amato
A must needed feature!
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Tim Eggert
We need it so much for our german clients, this is a main feature for winning a deal and a main reason for losing all of our clients!
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Peter B Butler
EXCITED MUCH
Core Platform
in progress
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Ben Schablowski
Core Platform: thanks for getting on this feature. Could you please provide a timeline?
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Brad Behlow
Core Platform: !!!!
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Steve Jones
Core Platform: I'm getting excited :) Many thanks GHL. I have hundreds of users gonna love you
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Cameron Upton
Core Platform: 🔥🔥
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Ian Markram
Core Platform: any timeframe would be appreciated. Thanks
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Stephen Bellew
Core Platform: YES!!! Timeline updates much appreciated
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Ben Schablowski
Agree 100% the outlook integration needs an urgent update!
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Toby MacLeod
Is there a timeframe on this that you can share? One of the great features of GHL is Conversations. I think a lot of GHL agencies are selling this as a Unified Inbox. It's a great feature to sell, but without 2-way email sync, it leaves a big hole in the Unified Inbox pitch.
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