The timeout message is frustratingly tiny (10px vs regular 14px messages) and doesn't use the chat bubble format. Since this message is often critical for reassuring visitors their inquiry matters and encouraging them to leave their contact details for follow-up, the current tiny styling makes it less effective and easy to overlook.

Additionally, there's an issue with the post-timeout flow - when we can't help a visitor and the chat times out, they're still asked for feedback about how helpful the chat was and given an option to start a new chat. This creates a confusing experience since no actual help was provided.

Proposed solution: Make the timeout message match the size and style of regular chat messages (14px in a chat bubble), and modify the post-timeout flow so that feedback requests and new chat options only appear when there was actual agent interaction. This would make the timeout message more effective at capturing leads and create a more logical experience for visitors who couldn't be helped.