Pass Contact ID to Continue Chat
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Ryan Hartigan
We want to be able to pass a contactID into live chat so we can know who is communicating with us and use the live chat in different ways internally
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L
Lynx Jonsson
Yes, it would be great if the lead/contact has to submit their email and/or phone number in order to start the live chat. Like that, if we miss any submissions, we can simply get back to them
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Keith Besherse
Lynx Jonsson: yes, or...have the bot ask for that contact info early in the conversation.
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Ryan Hartigan
Lynx Jonsson: Yes we have basically built our own pop up right now to do this but it doesn't let us tie to conversation to this contact because we can't pass a contactID in to the chat
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Keith Besherse
Ryan Hartigan: OH! Now I get it!