i try to use the Live Chat via Conversation AI. It is important for me that I can trigger the form and that the chat widget form is always sent at the beginning of a chat. My customers want to collect the leads that start a chat and the form can currently only be sent manually in the chat window. Sometimes it is sent first automatically, but sometimes not and because it is so unreliable I can't work with the technology. This could easily be fixed if the form can be sent via automation as soon as someone starts the live chat.

Then there should be the possibility to stop the chat until the customer has filled out and sent the form before the chatbot continues to answer

Translated with DeepL.com (free version)