Live Chat / SMS Email Chat - Schedule
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Brian Stearman
Be able to use live chat during business hours and use sms/email chat after business hours.
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Glaizevah Ragas
100% agreed! One of our clients needed the on and off (business) hours set up for live chat.
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Bharat Potdar
Sales & Marketing this would make a huge difference in the actual usage of live chat. Without the ability of defining live chat schedule/work hours, live chat is simply not used at all, and we're being forced to use the offline mode only.
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Keith2 Besherse
Bharat Potdar, actually, the difference maker for me is the ability to have Workflow AI (or Conversation AI) use Reply Channel = Live Chat... This combination is effectively a 24/7 small business customer support agent.
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Dea Panganiban
Here's another relevant enhancement that was requested way back 2021.
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Laurent Pinson
yes, I would like that as well.
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Tisha Klemetz
Would be very useful indeed.
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Jeremiah Vanderlaan
This would be awesome!