Live Chat Experience Rating
C
Craig Ostertag
Let agents see the rating a user left after a live chat has ended. It would also be nice to generate reports so we can track our performance of response times and overall helpfulness.
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E
Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
Same here. We have no idea how our team is performing unless clients volunteer feedback. The response time tracking would be especially helpful for training new support staff.
E
Eddy CEO WhatSnap.ai - Connect YOUR phone to GHL
We're constantly asking clients how their support went because we can't see the ratings on our end. Having this visibility plus the response time reports would help us optimize way faster.