AI Live Chat push Form
J
Jeremiah Vanderlaan
The conversation AI is nice for the Chat Widget. But it would be nice if at some point it could reply with the form that the non-ai chat widget has to capture the info of the person chatting.
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B
Brooke Wrasse
AGREED. Live chat is great until the customer has a question the bot doesn't have an answer for. At that point (or after a designated number of messages), the bot should open a contact us form, like the regular chat widget does. As a business with easily answered FAQs, the Live AI is awesome, but we can't keep it on if it's frustrating customers with specific questions.