We have different teams that deal with different aspects. As most our clients are in the coaching/training fields (utilizing courses and communities), the additional of being able to add the chat to these sections is great. However, with different staff members handling different things, if we could assign DIFFERENT widgets to specific areas it would be ideal.

Example:

Courses - Add a chat widget that lets us assign teachers/coaches to answer them

My Account area - Goes to a CSR rept

Communities - Goes to Community Admins

Affiliates - Goes to the affiliate manager