Ability to send chat transcript via email
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Fernando Vazquez
When a new chat comes in, I have set an automation to email me with the message or content of the chat, but it only sends parts of it, it would be pretty cool if there is an action to send the chat transcript via email.
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Rj Stone
Fernando, How do you setup the automation to have the content of the chat emailed to you? I have the prompt at the end of the chat give a summary of the chat's information. Maybe you could do something similar. I would be interested in learning your automation to email my client the summary.
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Fernando Vazquez
Rj Stone well, basically I have set up an automation to send an email notification with the "message" body, the thing is the automation send the notification every time there is a response from the user, so if the user replies 15 times I get that number of notifications, it would be nice if there is a condition to detect the chat status and if it is "ended", just send all the transcript