You can now bill your sub-accounts a fixed rate for Conversation AI and Voice AI instead of only a markup on usage. For example, you can charge $0.50 for every message sent through Conversation AI — the same amount every time, no matter how much that message actually costs to process.

You choose the billing model — markup or fixed rate — separately for each product and sub-account, and you can switch between them whenever you like.

AI usage costs are based on tokens, which are hard to explain and even harder for your customers to estimate. A fixed rate means your customers see one simple, consistent price for AI usage — no surprises, no confusing math. That makes it much easier to explain the value of your AI products and close the sale.

We have introduced product-level billing separation for Conversation AI and Voice AI.

Previously, both Conversation AI  and Voice AI usage was billed under the legacy Conversation AI product. Following the product split, the legacy product has been separated into two distinct products.

We’ve expanded app update versioning to include AI Agent modules, including Conversation AI and Voice AI templates.

Earlier, app versioning supported the release flow for app updates, but AI Agent module changes were not fully tied to app versions. With this update, AI Agent template changes are now version-controlled, making releases safer, clearer, and easier to manage.

This update gives developers better control over how AI Agent changes are released and gives users more visibility into what changed before updating an installed app.

AI Agent updates are now easier to track, review, and adopt through Marketplace release notes and version updates.

In case of any further questions, please reach out to marketplace@gohighlevel.com

The Voice AI Chat Widget now supports a new , allowing users to seamlessly integrate the widget within their website content rather than having it float in a corner. This enhancement makes the Voice AI experience more natural and immersive, giving businesses greater flexibility in how they present conversational AI on their sites.

This enhancement gives businesses greater flexibility to directly within their page layout, making conversations feel natural and seamless. It’s perfect for users who want an instead of a floating chat bubble.

We’ve been running the in with select agencies to test reliability, user experience, and voice accuracy.

Following strong feedback and successful real-world tests, we’re

Agencies can:

To ensure clarity and compliance, the widget displays:

Navigate to > and enable

Once enabled:

We’ve made the AI Agent Marketplace even more powerful! Agent Builders can now include a Knowledge Base inside the agents they list on the marketplace.

This unlocks a huge leap forward in agent usability:

We’re excited to announce that Voice AI APIs are now public, giving you direct programmatic access to configure agents, manage actions, retrieve call data, and integrate webhooks into your workflows.

This elevates Voice AI from a product feature to an extensible capability that can be integrated directly into your workflows and applications.

Instead of limiting Voice AI to in-app controls, you can now:

We’ve introduced for Voice AI Agents, giving admins the ability to define at a fine-grained level. Whether you're onboarding new users or tightening control over sensitive workflows, these permissions offer flexible access without compromising security.

Voice AI permissions are now broken down into four distinct types:

:

:

This is the for managing agents. If disabled, users lose all goal-management capabilities.

:

:

Best suited for team members responsible for AI behavior and automation logic.

:

:

:

:

Best for analysts and supervisor leads monitoring call outcomes or reviewing agent impact.