Certificate Expiration reminder emails need variable dates not 1 week
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Keith Besherse
Why did the HL Development Team hard code certificate expiry reminders to go out 7 and 2 days prior to expiration?
Many certification programs require more than a week to schedule the re-training, let alone the time required to complete the recertification process.
It seems to me that a more efficient programming approach would be to make the reminder windows variable data. Let the account admin specify how many days in advance the first and second notice are sent.
When setting up the certificate, the options should allow the Account Admin to specify how many days before expiration the first and second notice should be sent and which Email Template to use for each.
Also required are a Workflow trigger based X days before a Certificate expiration and a toggle to turn on-off reminder emails.
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Shivani Gera
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Keith Besherse
Shivani Gera Thank You So Much!
I think this is saying the messages go out after a set number of days. If we want to keep the current 7 and 2 days before we would set the days to 358 and 363. Is that correct? OR. Am I reading the words wrong and the intention is that we enter the number of days before expiration? In which case the example of 2 and 3999 would mean the recipient would get final notice 2 days before expiry; but, because the most days before expiration they will ever have is 367 (the day of issue + 366 on leap year) they will never get a first notice?
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Shivani Gera
Keith Besherse Hey Keith
You would need to enter the number of days before expiration. Example - Certificate is set to expire on 20 Jan 2025.
You want the expiration reminder to go out a month before 20 Jan and 15 days before 20th Jan. So you'd enter the days as -
Reminder email 1: 30 days i.e. sending email at 20 dec 2024
Reminder email 2: 15 days i.e. sending out email at 5 Jan 2025
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Shivani Gera
complete
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Shivani Gera
in progress
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Keith Besherse
Shivani Gera, thank you