cc and bcc available in workflows | Voters

cc and bcc available in workflows

complete

Adam Rica

Add cc and bcc fields to the email action inside workflows

December 16, 2023

Prasoon Dadhich

This feature is live now
Change log Link: https://highlevel.canny.io/changelog/add-cc-bcc-in-email-action
Support Doc: https://help.gohighlevel.com/en/support/solutions/articles/155000002472-action-send-email

Rafay Ul Azeem

Prasoon Dadhich Amazing, Thank you!

Keith Besherse

Prasoon Dadhich thank you for the help doc and change log links.

Abdel Weston

Prasoon Dadhich we would appreciate it if it will be available in internal email notifications for users notification

Prasoon Dadhich

marked this post as

complete

Alex Pitcher

This is live, but I've just come here to request that this is added to "Internal Notification" email action as well.

Prasoon Dadhich

Alex Pitcher Noted, will see when can this be picked. The team has started working on the Q2 roadmap, will check if this can be picked as an adhoc task

Alex Pitcher

Prasoon Dadhich - thank you. I think both need to mirror each other. Also - "reply-to" - I know this has been requested before in other places and one of them is marked as "upcoming", but please don't forget "internal notifications" for this because when it's used as an external notification, it would be good to change the reply-to so replies end up in outlook inboxes as well as the CRM.

Prasoon Dadhich

Alex Pitcher Noted this

abdo hainna

Prasoon Dadhich any updates on this ?

Kate Wilburn

This would be very valuable. It would allow us to embed dynamic connection via BCC to Trustpilot, which would allow for customer verification and an increase in our business rating

Prasoon Dadhich

marked this post as

in progress

Hayden Richardson

Just a tip with this one: 
You can actually use the internal notification to send emails to multiple addresses out of a workflow. Obviously you'll just have to set custom values for the email address. Make sure to separate with a comma. 
If I'm wrong here, someone please correct me!

Paige Battcher

Would be crucial for these to allow custom fields. For example: Spouse Email Address.

Or even a relational option such as:

All contacts associated with Custom Object

Keith Besherse

Paige Battcher Yes. All contacts associated with a Custom Object.

And, all additional contacts associated with an Opportunity.

Nathan Quinn

Excited this is planned! Can't wait for feature to be added.

Rick Marengo

I would like this too. The reasons include:

can check emails going out
alert sales without logging in to HL
store the emails in our AXLR8 MessageStore in that client's record

Rick Marengo

I love a forum where I can agree wholeheartedly with everyone including myself!

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