Social Planner

in the social planner I can't select the range of dates to see in the statistics and they are not complete

My client is a private school that does NOT get constant new reviews. The review posting tool currently is set up to only pull new reviews, after we set it up. The problem is we ran a review building campaign and can not pull all of those reviews since they are "old" If I set up the schedule a review to post every week, the tool should do that. It should be able to pull an old review if there is not a new review. I now have to do it manually.

Once we connect the platformsit would be useful to see not only the posts that are from the scheduler/planner but also if our sub accounts have multiple staff and themselves as an admin where they may be engaging directly on platforms. Example: Client prefers to engage in Facebook and does stories and reels. Their partners prefers LinkedIn and Instagram and our team posts 3 times per week across all platforms. It would be great to see all of it. The social app from Vendasta does this if you are looking for a sample. Thank you.

as an approver i cant hear reels audio from the preview. i have to go in and edit each post to hear the audio. this slows down my workflow

Right now, agencies and professionals using GHL are forced to connect only Facebook Business Pages for their social media management and advertising needs, which creates significant limitations for individual service providers, consultants, coaches, and creators who operate primarily through Facebook Professional Pages rather than traditional business pages. Adding Facebook Professional Page integration would solve this by allowing these users to connect their Professional Mode profiles directly to GHL, enabling them to schedule content, run lead generation campaigns, capture messenger conversations, and track analytics without needing to maintain a separate business page that may not align with their personal brand strategy. This is better than using a business page because Professional Pages allow for more authentic personal branding where the individual is the face of the business, eliminate the need to build a separate follower base from scratch since Professional Mode converts existing personal profile connections into followers, provide access to creator-specific monetization tools and insights that business pages do not offer, and reduce management overhead by consolidating presence into one profile rather than maintaining both personal and business identities. The integration would save time by enabling direct scheduling to Professional Pages from within GHL's content calendar, allowing automated lead capture from Professional Page interactions into GHL CRM workflows, supporting unified inbox management that includes Professional Page messages alongside other channels, and providing reporting dashboards that track Professional Page performance metrics alongside other marketing efforts. This feature would open GHL to a massive market of individual entrepreneurs and creators who currently cannot fully utilize the platform because their primary Facebook presence is a Professional Page, would streamline operations for agencies managing personal brands for clients, and would keep GHL competitive as Meta continues pushing Professional Mode as the preferred solution for individual business use, ultimately expanding the platform's addressable market while providing existing users more flexibility in how they structure their social media presence.

when a post fails, there should be an option to retry that failed post. Once retried, that post should no longer be in failed status. If it fails again, then it goes back to failed status. Currently failed post can only be cloned. The problem is its very difficult to track which posts have been retried if you have lots of failed posts.

Problem: Users often organize content by categories (e.g., Promotions, Educational, Testimonials, Events), but they still have to manually guess the best time to post for each category. Engagement patterns vary by content type, platform, and audience, making static scheduling inefficient. Proposed Solution: Enhance Category Queues with adaptive scheduling powered by historical performance data. How It Would Work: Users define an allowed posting window per category (e.g., Educational: 8am–12pm, Promotions: 4pm–8pm). The system tracks historical engagement metrics per category, per platform, and per day/time slot (e.g., clicks, comments, reactions, saves, CTR). Over time, the Social Planner analyzes this data to identify statistically stronger time ranges for each category. The scheduler then automatically prioritizes the highest-performing time slots within the user-defined window when placing queued posts. As more data is collected, the system continuously refines and adjusts recommended times, improving performance without manual tuning. Key Benefits: Removes guesswork from scheduling by category. Improves engagement by matching content type to proven audience behavior. Respects user control by staying within defined time windows. Creates a self-optimizing planner that gets smarter over time. Optional Enhancements: Category-level “Best Time Confidence Score” to show how strong the data is. Visual heatmap per category showing top-performing time blocks. Manual override with system recommendations clearly labeled.

Currently, we have a workflow engagement action for posts where the system can respond to comments. Problem with it is that it's not dynamic and it lacks the settings. Enhancement proposal: Add these level of configurations to effectively grow and manage social engagements and add this feature where AI can read the comment and respond accordingly based on a knowledgebase, the post itself, and a how to respond prompt or guidelines.

When you create a post for social media through GHL then choose to toggle on "Customize for each channel" the content stays the same if there was anything previously typed out BUT it removes the image/photo that was added before toggling that on. It's a bit frustrating having to them re-add the image/photo. This was not an issue before & in the last month I realized this was changed. As a social media content creator & digital marketing professional, I can say that most of the time when we're trying to customize the post it's NOT because we want different pictures. It's most likely small tweaks to the typed out content (e.g. hashtags, links, etc.) that we're trying to change but we probably want the core of the content & the image/photo to be the same. Otherwise we would've just selected different platforms to post to if they were going to be completely different. It feels like too many steps & was simpler BEFORE the change was made.

Would like the ability to tag individual LinkedIn Profiles and Company pages in LI posts via the Social Planner. Currently we need to paste the entire LinkedIn url string to the post or go to the LI platform to tag people. Thx