The "Call Reporting" needs to be added to the mobile app (along with the ability to hide keyword, call source and source type from a User view since this is for us marketers, not for our clients.) Clients need to be able to quickly see recent calls only on the mobile app so they can quickly navigate to the most recent missed calls and call customers back. Ideally, the Call Reporting will include voicemail recordings.Likewise, from the Conversations view, they need to be able to filter out any automated marketing campaign messages, which are currently mixed in with REAL messages from real customers. In other words, they need to be able to filter the Conversations view to show only real inbound communication from the customer (texts, emails, calls and social messages), rather than campaign messages. Currently our Clients have to sift through all the recent outbound automated marketing campaign messages sent through the system in order to track down a recent text or call. It's a jumbled mess that is interfering with client adoption of the app as a communication tool.
HIGHLVL-I-1859