We have made improvements to the process of deleting sub-accounts (aka locations, clients) from an agency account based upon the suggestions received from our users.
This also eliminates the risk of deleting your client's sub-account by mistake
and allows you to change your mind in case you decide to stop the delete operation.
You can also stop the delete operation if one of your team members (agency admins) has started the delete sub-account process.
Note
: Features mentioned in this release are accessible by agency admins only.
Universal Agency - Google Chrome 28-09-2022 10_24_18
We now have a double confirmation before an agency admin can delete a sub-account.
Universal Agency - Google Chrome 28-09-2022 10_26_33
Universal Agency - Google Chrome 28-09-2022 10_28_50
Once you confirm the delete request, delete operation is scheduled for 24 hours in future and, since this is a sensitive & irreversible step,
a notification is sent to all agency admins
that looks like this.
Universal Agency - Google Chrome 28-09-2022 10_29_06
Inbox (128) - shivam@gohighlevel
Slack _ ! Prashant Mittal (HighLevel) _ HighLevel-Corporate _ 48 new items 28-09-2022 10_31_16
At this point you do not need to take any action, but if you change your mind and need to stop the location from being deleted
any agency admin can stop the delete operation
by clicking on the following buttons.
Universal Agency - Google Chrome 28-09-2022 10_29_06
Inbox (128) - shivam@gohighlevel
Universal Agency - Google Chrome 28-09-2022 10_32_00
If you stop the delete operation before the 24 hour window is exhausted, the sub-account will remain as is and no changes will be made to your client/location. Further, all agency admins will be notified of this as well.
Inbox (128) - shivam@gohighlevel
If you try to delete a location that is in SaaS Mode, it will prompt you to disable SaaS Mode first.
Inbox (130) - shivam@gohighlevel
This should offer peace of mind to our agencies knowing that even if a client's sub-account is deleted erroneously all agency admins will have time to act, it can be stopped and no data would be lost.