Blog

Improve Blog Customization [MUST READ]
Hey HighLevel Team, First off, I’ve got to say that I love how powerful the platform has become overall. But I’m honestly surprised that the blogging experience still feels extremely limited, especially compared to the rest of the system. Right now, the blog pages don’t allow any customization for headers, footers, side columns, or global sections, which makes the blog feel disconnected from the rest of the website. For a platform as advanced as HighLevel, this limitation makes the blog experience feel outdated, even less flexible than Blogger.com back in 2004. The current setup forces every blog post to look isolated, breaking brand consistency and user experience. For businesses trying to use their blog to build authority, this is a major drawback. Here’s what would make a huge difference: Allow the use of global header and footer sections within blog posts and blog lists. Allow the use of custom fields and Custom Values inside blog posts for dynamic, personalized content. Provide layout options or blog templates that match the site theme (so design stays consistent). Enable custom sections (hero, author box, related posts, etc.) so blogs feel part of the brand. Optional: Add SEO and Open Graph customization fields directly inside the blog editor. Adding even some of these features would make the blog experience 10x better and truly aligned with the professional standard of the rest of HighLevel. Thanks for taking this into consideration. It’s a small (big :) ) improvement that would make a huge difference for agencies building branded, content-driven websites on HighLevel. Best, Daniel Vargas @DanielVargasMKT
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How Scale2Grow Transformed the COVID-19 Business Interruption Claim Process
When the COVID-19 pandemic disrupted businesses worldwide, many companies struggled to make sense of their business interruption insurance claims. The process was complicated, deadlines were tight, and customers often dropped out due to confusion. At Scale2Grow, we partnered with businesses to redesign this journey. Using our expertise in operational efficiency, workflow automation, and customer journey design, we created a process that turned frustration into results. Challenges Businesses faced significant obstacles during the COVID-19 claims process: Complex and inefficient workflows. Multiple touchpoints with no single point of clarity. Confusing communication with legal and insurance jargon. Low customer engagement and conversions. Risk of missing deadlines due to unclear steps. Solutions Our approach focused on simplifying the process while improving efficiency and customer experience. Operational Efficiency Designed new sales fulfilment processes. Implemented workflow automation tools to streamline operations. Built Customer Success programs for long-term support. Lead Generation Strategy Launched integrated campaigns with: Paid advertising Email drip sequences Outbound calls Messaging built urgency and relevance: New Service Launched, Law Has Changed, Deadline For Claims. Customer Journey Redesign Replaced complexity with plain-English guides. Introduced a Quick Quantum calculator to motivate faster engagement. Assigned a single point of contact for each customer to build trust. Results The results spoke for themselves: Higher lead generation through targeted campaigns. Improved conversion rates as customers found the process simple and clear. Increased efficiency with automated workflows. Boosted customer satisfaction with transparent communication and one-point contact. More businesses were able to successfully secure their COVID-19 business interruption claims. Operational Expertise Design, development and implementation of operational processes for sales fulfilment Implementation of workflow tools to make operations more effective and efficient Expertise in building Customer Success programs for service and software-based businesses Specifically Integrated lead generation campaign using: Paid advertising Email drip campaigns Outbound calling Customer journey redesigned to simplify user experience Plain English guides to the next steps Quick quantum introduced to motivate lead conversion Single point of contact through the validation process Why This Matters This case study highlights how operational expertise, workflow automation, and customer experience design can transform not just insurance claims, but any business process. If your organization struggles with complexity, inefficiency, or low customer engagement, the Scale2Grow approach can help.
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