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AI Knowledge Base

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Please give us an editable Table
The current Table must be uploaded either via a CSV file or Google Sheets sync. Please also allow an option whereby, after a CSV upload, we can edit the Table without needing to delete and reupload it. Best still if we can just create the Table without uploading so it naturally can be edited The problem with Google Sheet sync is that the sheet owner must share the link to anyone that wants to update it.
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Video Knowledge Base
We would like to train some ai agents on certain video styles, styles and formats, especially certain ai video generators
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Image Knowledge Base
Some AI agets that we want to train have to be trained on certain images and designs
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Make Knowledge Gap Questions Clearer
Currently the question groupings in the knowledge gaps aren't very helpful, as it groups things together in ways that make the actual gap or questions unclear. What would be more helpful is to include the specific wording / questions asked from the contacts (not just "this is what they were asking about") This currently limits the usefulness of the tool
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Self Learning AI from Conversations, auto updates to Knowledgebase
The knowledgebase should learn automatically from all chats and optimize itself.
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Audit Logs and Version History for Rich Text in Knowledgebase
We need the ability to see change history and restore previous versions for the Rich Text Files in the KB Similar to how Google Docs does it, where you can see changes made in previous versions, who made them, when they were made and also restore past versions Currently we're using a mix of Google Docs and Rich Text Files for the KB, both are great, but the Rich Text files are so much easier to edit and update for clients and team members What is preventing us from fully adopting this over the Google Docs is not being able to see who made changes / restore past versions / etc as mentioned above This would make the system much more effecient as currently we're running into permission considerations for connecting Google Docs / Drive for clients
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Bulk Upload, Delete, and Replace CSV Files for Table
Currently, CSV files can only be uploaded to Table one at a time. For large datasets that require splitting into many smaller files to fit within the 2,000-character chunk limit, this creates a serious usability problem, not just at setup, but every time the data changes. Our situation: One dataset requires 100+ individual CSV files. Every time the source data changes, we have to: Delete all existing tables Re-upload all new CSV files manually, one by one This is not a one-time setup cost. It is a recurring maintenance burden every single time the data updates. At 100+ files per cycle, this is not sustainable. What we are requesting: Allow multiple CSV files to be selected and uploaded in one action Why this matters: The current Table is only practical for small, static datasets. Bulk management makes it viable for businesses with large datasets that update regularly, which is exactly the use case Table should be built to support.
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Separate Permission for the Knowledge Base Tab
When you give a user access to the Voice AI Dashboard so they can listen to call recordings and view summaries, they also end up with access to the Knowledge Base tab — and there's currently no way to stop that. These two things are bundled together under the AI module, so it's all or nothing. This is a problem for anyone running an agency or using the platform for clients, because the last thing you want is a client poking around in your knowledge base documents and training files when all they need to do is check their calls. It would be really useful to have a simple on/off toggle for the Knowledge Base tab that works independently from the Voice AI Dashboard — so you can give someone access to their call data without opening the door to everything else. It's a small change but it would make a big difference for how safely and confidently we can give clients access to the platform.
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Table data mixed up after upload.
See attached images. No matter how many times I try and upload a simple spreadsheet of pricing for products, the first row containing the title of the columns becomes mixed up with the actual data. E.g. cell A1 now contains the name from D1 but the numbers from B2 through B10 remain the same.
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Connect Notion as knowledgebase
Every single AI tool across the internet is asking us to upload and train to a knowledge base. We use Notion to store everything. I want to be able to import consistently what’s in our knowledge base based on Notion.
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